Your Hospital Bill

Mercy Health Partners believes no person should delay seeking necessary medical care due to lack of health insurance or ability to pay. We are committed to providing financial assistance to all eligible patients.

Confidentiality

We understand that the need for patient financial assistance is a sensitive and deeply personal matter. We maintain the confidentiality of all requests, information, and funding for those who participate in our program.

Insurance

To help you get the most from your health plan, we encourage you to become familiar with your insurance plan’s requirements before seeking care. Each patient should know and understand his or her individual benefits package, as plans can differ significantly. Please contact your insurance company if you have questions regarding coverage.

Patients with insurance are responsible for paying co-payments, deductibles, or non-covered services at the time the service is provided.

Please make sure your health plan requirements have been met before arriving for health care services. These may include (but are not limited to) a second surgical opinion, pre-certification, referrals, prior authorizations, etc.

Billing

Mercy Health Partners bills insurance companies directly, according to the information provided at the time of service.

Your insurance carrier has sixty (60) days to respond with payment. Any remaining balance for service(s) is your responsibility.

If you are unable to pay your balance within 90 days please make financial arrangements with the MHP Patient Financial Counselor. Balances past due after 90 days will be subject to collection agency action unless prior arrangements are made.

Payment Options

MHP patients deserve to be treated with dignity and respect in all phases of the health care process, including payment and collections. If for some reason a patient has a problem paying a bill, Mercy Health Partners will:

• Provide financial counseling related to the hospital bills .
• Offer prompt payment discounts which may apply for self-pay balance.
• Make available a no-interest, short-term payment plan based on the outstanding account balance.
• Help qualified patients apply for public/private programs to pay for health care services.
• Employ collection practices that are fair and compliant with state and federal regulations that respect the patient’s dignity.
• Interest Free Payment Plan

Patients may qualify for an interest-free payment plan requiring a minimum deposit due at time of service and a payment schedule not to exceed 24 months. The following is a sample of minimum deposit requirements:

Financial Assistance

Our Patient Financial Assistance Program helps make our services available to those in need in our community. This includes those who don’t have health insurance and can’t pay their hospital bill, as well as patients who do have insurance but are unable to pay the portion of their bill that isn’t covered by insurance.

In some cases, patients, if eligible, may not be required to pay for services. Other patients may be asked to make partial payment.

Each applicant, regardless of race, creed, gender, age, or national origin, may apply for financial assistance. Applicants must complete a written application and comply with program requirements. Eligibility depends on the applicant’s cooperation in the request process.

To Contact a Financial Counselor
Patients using Emergency Department services, please call
231.672.8472. or toll free at 1.800.368.4125 ext. 8472

For all other MHP services, please contact 231.672.3700 or toll free at 1.800.368.4125 ext. 3700 for information.

Which Services Qualify
Our Financial Assistance Program applies to all medically necessary patient services that are provided, charged, and billed at our hospital, including inpatient, emergency services, and outpatient services.

Which Services Do Not Apply
Our Financial Assistance Program does not include the following services:

• Cosmetic surgery
• Services that are not medically necessary
• Services to patients who qualify for county, state, federal or other assistance programs
• Services that result from a patient going out of their insurance network for care
  
  * You may receive additional bills for services from physicians and other providers who assisted in your care at Mercy Health Partners. These services may have been received in the Emergency Department, Radiology, from Anesthesia Physicians, or other professional providers. These services do not qualify for the Mercy Health Partners Financial Assistance Program. Please contact them directly for questions, information and requests.
  

Payments may be made using the following:

• Cash
• Personal Check
• Money Order
• Visa, MasterCard, Discover and American Express

Ways to Pay:

• Cashier Office-located at Mercy Campus
  
• Drop Box -located at the Cashier’s Office
  
• Customer Service 1.888.777.6433
  
• Mail

When mailing payments please send payment with invoice stub to:
Mercy Health Partners
PO Box 673309
Detroit, MI 48267-3309

Contact

If you have questions about financial counseling and assistance, please contact the Financial Counselor at 231.672.3700 or toll free at 1.800.368.4125 ext. 3700.

For more information regarding Mercy ’s billing policies and practices, or questions about your bill, please contact our Customer Service Office toll free at 1.888.777.6433.

If you need help finding a physician, please contact Mercy Health Partners’ Physician Referral Line at 231.720.1819 or Muskegon Family Care at 231.739.9315.